The Real Value of Customer Service

Posted by Living Sounds

The team of professionals at Living Sounds Hearing Centre is committed to providing customer service with excellence. Our goal is that each client experiences individual and undivided attention related to their unique hearing needs. We are committed to fulfilling this goal from beginning to end with each conversation by greeting each client by name with a friendly smile and positive attitude, listening attentively, asking the correct questions to properly assess their needs, and ensuring each client is treated with respect and dignity.

Providing customer service every day in every way is one of our highest priorities. I have received feedback from numerous clients who have expressed their sincere appreciation for the level of one-on-one care they have received during their appointments. We know we are succeeding when we hear our clients tell us how at home they feel in our offices because of the level of care we provide them. Some have even said they want to stay or come back one day and have another coffee and a cookie. When these comments are made, it lets me know that I am doing my job to the best of my ability.

As a Client Care Representative, I am thankful for the extreme importance that is placed upon excellent customer service. For this reason, and many more, it has been a high honour to be a part of this team during the last 10 years, and I look forward to continuing to serve this community in the future.

Karen Kreklywich,
Client Care Representative

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